At SEOKRU LTD, accuracy and integrity are the cornerstones of our SEO and AI automation services. While we strive for perfection in every line of code and every piece of optimized content, we recognize that errors may occur. This policy outlines our commitment to transparency and our process for correcting mistakes promptly.
1. Our Commitment to Accuracy
We are dedicated to providing data-driven insights and automated solutions that are factually sound and technically precise. If we publish or deliver work that contains a significant error, we will correct it as soon as it is brought to our attention.
2. What Qualifies for a Correction?
We prioritize corrections for:
Factual Errors: Incorrect data, statistics, or industry information.
Technical Errors: Broken automation scripts, incorrect meta tags, or faulty redirects.
Misinterpretations: Content that significantly misrepresents a client’s brand, products, or services.
Legal/Compliance Issues: Information that inadvertently violates search engine guidelines or data privacy standards.
3. How to Report an Error
If you spot an error in our deliverables, reports, or published content, please notify us immediately.
Email: info (at) seokru.com
Subject Line: “Correction Request – [Project Name]”
Details: Please include a link or a screenshot of the error and a brief description of the required change.
4. Our Response Process
Once an error is reported, our team follows a standardized protocol:
Verification: We investigate the report to confirm the error and identify the root cause (e.g., a data feed error or an AI hallucination).
Immediate Correction: We aim to rectify verified errors within [24-48] business hours.
Transparency: If the error appeared on a live platform, we will update the content and, where appropriate, add a note indicating that a correction has been made.
Prevention: Every correction is logged internally. We review these logs to improve our AI prompts and manual QA (Quality Assurance) processes to ensure the mistake does not recur.
5. Updates vs. Corrections
Please note that SEO is a dynamic field. Changes in search engine algorithms or market fluctuations that happen after a report is delivered are considered Updates rather than Corrections. These will be addressed as part of our ongoing optimization services.